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• Available by phone, text, or online chat

• Provides weekly phone calls for reassurance until delivery

• Available by phone, email, and online chat

Maintains a network of independent living centers that serve individuals with disabilities and mental illness.

Residential Care

More information:
- Includes advocacy services, living skills training, and community-supported living arrangements - Provides referrals to community resources to meet different needs
- Offers a speakers bureau and a quarterly newsletter

• Refers to programs for job training, rehabilitation, education, and financial assistance 
• Helps with issues related to discrimination, the Division of Rehabilitation Services, and benefits 
• Provides assistance in obtaining Braille resources 
• Operates a phone-based newspaper reading service

• Offers assistance with VA services 
• Refers to community resources as needed

Helps connect individuals with disabilities to a range of healthcare-related supportive services.

Case Management

More information:
- Offers benefits enrollment
- Provides referrals to residential care, employment services, and other programs

Provides telephone assistance to help individuals understand their health insurance benefits and rights.

Helplines and Information

More information:
- Helps with Medicare Part D, Medigap Plans, Medicare Advantage Plans, Medical Assistance, and Long Term Care Insurance

Provides assistance to find long-term support options and determine eligibility for public programs.

Case Management

More information:
- Screens for Medicaid nursing facility and home and community-based service waiver programs
- Helps with level of care determinations
- Offers referrals to health, transportation, housing, and income support programs

Offers information and referral for health and human services statewide.

Helplines and Information

More information:
- Assists with EITC screening and tax appointment scheduling
- Answers calls for Maryland Access Point in Baltimore City
- Connects eligible tenants with free legal help to fight evictions or subsidy termination cases through the Access to Counsel in Evictions Intake Line
- Shares at least two alerts a month on various topics as part of the 211 Outbound Text Messaging Pilot program

Provides assistance to find long-term support options and determine eligibility for public programs.

Case Management

More information:
- Screens for Medicaid nursing facility and home and community-based service waiver programs
- Helps with level of care determinations

• Provides referrals to resources and addresses emergency and high-risk needs -
• Available by phone and online chat
  

• Provides referrals to resources and addresses emergency and high-risk needs -
• Available by phone and online chat
  

Offers medical care, counseling, and education services for veterans and their families.

Mental Health Services

​More information:
- Provides physical exams, nutrition services, and mental healthcare
- Operates a 24-hour nurse line for questions related to medications and medical advice
- Provides counseling and support for PTSD and other mental health issues.

• Includes a list of professional grief counselors, support groups, and pet cemeteries - Provides suggestions on related literature and nationwide pet bereavement hotlines

Provides a search tool for locating food programs.

Food Assistance, Helplines and Information

• Connects residents with local, county, and state resources 
• Distributes $25-$20 of food for participants who sign up to pay $5.25 
• Offers a one-week summer day camp to Middle School and High School students
• Provides mini seminars for older adults on winter safety issues and energy saving tips 
• Winter clothing, new blankets, and smoke detectors are available

Operates a helpline that provides information, support, and referrals for individuals who have lost a loved one in the military.

Helplines and Information

More information: 
- The website provides access to online communities and a resource library

• Includes nursing, social, and psychiatric components 
• Can coordinate in-home services or long-term care 
• Referrals for respite care available

Provides assistance to find long-term support options and determine eligibility for public programs.

Case Management

More information:
- Helps with level of care determinations
- Refers to programs related to health education, nutrition, transportation, and income support
- Screens for Medicaid nursing facility and home and community-based service waiver programs
- Offers case management for older adults and consultations and seminars for caregivers
- Assists with applications for the Homeowners' and Renters' Tax Credit program

• Emergency financial assistance is available for evictions, utility shut-off, and prescriptions 
• Offers parenting education, youth mentoring, and short-term counseling
• Provides case management for Maryvale Elementary School students and their families 
• Screening and referrals for substance abuse services available 
• Targets certain programs and services for Hispanic/ Latino residents

Provides intervention and support to individuals experiencing a mental health emergency.

Mental Health Crisis Intervention

• Includes assessment, crisis intervention, counseling, resource referrals, and follow-up services
• Works with law enforcement and emergency responders
• Provides critical incident stress management after a traumatic event or natural disaster
  

• Includes pregnancy tests and testing for sexually transmitted infections and diseases 
• The Earn While You Learn program provides parents with baby supplies, clothing, and furniture 
• Offers education on pregnancy, parenting, adoption, abortion, relationships, and health