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Helps Medicaid/ Medical Assistance recipients understand their benefits and access medical care.Medicaid Information/Counseling More information: Resolves concerns related to Medicaid, Managed Care Organization, and the HealthChoice Program The HealthChoice Helpline for Pregnant Women is available to help expectant and new mothers

Categories

Medicaid Information/Counseling
State/Local Health Insurance Recipients
Consumer Complaints
Specialized Information and Referral
Health Insurance / Medicaid
Offers transportation for individuals with disabilities who cannot use regular public transportation. Mobility/Paratransit More information: Includes curb-to-curb service with lift-equipped buses and mobility vans with wheelchair lifts Serves Baltimore City, Anne Arundel County, and Baltimore County, within 3/4 of a mile of any fixed-route service

Categories

Transportation
Consumer Complaints
Disability Related Transportation
Transportation Issues
Provides BG&E utility bill and bulk fuel assistance to residents in need.Utility Bill AssistanceMore information: Bulk fuel assistance for oil, propane, kerosene, and others is available November 1st to March 31st Utility bill assistance limited to every 12 months

Categories

Utility Issues
Heating Fuel Payment Assistance
Gas Service Payment Assistance
Older Adults
Consumer Complaints
Utility Bill Assistance
Utility Bill Payment Plan Negotiation Assistance
Charities/Grantmaking Organizations
Electric Service Payment Assistance
Provides information on Medicaid and Medicare health coverage.Health Insurance Information and Counseling

Categories

Medicaid
Medicaid Information/Counseling
Consumer Complaints
Medicare
Insurance Issues
Helps DHS customers who have a concern, inquiry, or complaint related to TDAP, TCA, OHEP, SNAP, child support, and other services.Complaint ReportingMore information: Accepts reports of suspected welfare fraud Requests for support may be made by phone and online

Categories

State Disability Insurance
Consumer Complaints
Crime Reporting
Social Security Insurance & Disability Benefits
Oversees the quality of care in healthcare facilities and programs.Quality Assurance/ImprovementMore information: Accepts and investigates relevant complaints and incidents-Monitors hospitals, labs, ambulatory care facilities, long-term care, assisted living programs, adult medical daycare, and services for individuals with developmental disabilities

Categories

Consumer Complaints
Health Issues
Legal Services
Long Term Care Ombudsman Programs
COVID-19
Facility Licensing