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• Accepts reports on hazardous products and injuries 
• Does not handle complaints about automobiles, food, drugs, warranties, or repairs

• Applicants may be homeowners, renters, roomers, or boarders 
• Available all year for electricity and during the winter months for heat 
• Limited funds available for furnace repair, replacement, and other weatherization procedures 
• Assistance limited to once every 5 years

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime.

Law Enforcement

More information:
- Complaints against a police officer can be made via phone, in person, or website
- Provides recorded information on crime statistics for Baltimore County neighborhoods
- Citizens on Patrol is coordinated through individual precincts and neighborhood associations
- D.A.R.E. provides school outreach services related to drug use and healthy friendships
- Drop boxes available to accept expired, unused, unwanted, or over-the-counter medications

Offers information on various occupational and professional licensing boards in the state.

Records, Licenses, and Permits

More information:
- Examines and licenses real estate brokers and salespersons.
- Manages and regulates boxing, kickboxing, mixed martial arts, and professional wrestling.
- Licenses home improvement contractors, subcontractors, and salespersons.
- Investigates consumer complaints regarding home improvement work.
- Criminal action is pursued against unlicensed persons.

Enforces laws, identifies and protects against crime, and apprehends criminals.

Law Enforcement Agencies

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- Receives complaints against police officers via written statement, website, and Internal Affairs Division

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime.

Law Enforcement

More information:
- Accepts complaints against a police officer at any location, by mail, or email
- Coordinates gang, alcohol, and drug prevention programs
- Offers services to victims and witnesses of crimes, such as court accompaniment, updates on schedule changes, and notifications on case status
- Reentry programs include job training, housing, transportation, and referrals to reentry supports
- Child fingerprinting services available

• Calls received 31 days after being on the registry may be reported to the FTC 
• An FAQ section is available on the website

Provides information on becoming licensed as a daycare provider, either at a center or a private home.

Records, Licenses, and Permits

More information:
- Issues licenses and monitors all childcare centers and providers
- Investigates complaints about unlicensed daycare centers

Offers a consumer complaint center for issues involving phone, internet, TV, radio, emergency communications, and access for people with disabilities.

Consumer Services

​More information:
- Informal complaints can be filed online
- If the response to an informal complaint is not satisfactory, a rebuttal can be sent or a formal complaint can be filed

• Residents connected to the public system who are experiencing a blockage should call the County before a plumber

• Responds to related consumer complaints

• Accepts reports of power outages and electrical emergencies 
• Helps customers who want to apply for budget billing or are having issues with a bill 
• Offers a rebate program on select energy efficient refrigerators, air conditioners, and water heaters 
• Notifies customers about upcoming electrical issues 
• Shares tips to reduce energy usage and conserve resources

• Signs bills into law, calls special sessions of the state legislature, and grants pardons to prisoners 
• Provides information on pending legislation, copies of bills, and federal publications 
• Appoints people to judicial and state offices 
• Leads the state's National Guard and militia forces 
• Helps resolve issues with state agencies and complaints

Provides information and referrals to behavioral health resources, providers, and services.

Helplines and Information

More information:
- Includes suicide prevention, harm reduction, substance use, mental health, crisis services, and more

• Visit the website to locate senators by district

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime.

Law Enforcement

More information:
- Complaints against a police officer can be made via phone, in person, or website
- Provides recorded information on crime statistics for Baltimore County neighborhoods
- Citizens on Patrol is coordinated through individual precincts and neighborhood associations
- D.A.R.E. provides school outreach services related to drug use and healthy friendships
- Drop boxes available to accept expired, unused, unwanted, or over-the-counter medications

Offers assistance to individuals who have been treated unfairly by a business.

Consumer Services

More information:
- Includes complaints and disputes between landlords and tenants
- Does not provide legal advice

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime.

Law Enforcement

More information:
- Complaints against a police officer can be made via phone, in person, or website
- Provides recorded information on crime statistics for Baltimore County neighborhoods
- Citizens on Patrol is coordinated through individual precincts and neighborhood associations
- D.A.R.E. provides school outreach services related to drug use and healthy friendships
- Drop boxes available to accept expired, unused, unwanted, or over-the-counter medications

Ensures that businesses follow consumer protection laws.

Consumer Services

More information:
- Advocates for consumers and pursues legal action against businesses that violate the law
- Shares business complaint records
- Helps people and businesses resolve disputes through mediation
- Licenses and registers certain types of businesses
- Offers educational program

Provides information on becoming licensed as a daycare provider, either at a center or a private home.

Records, Licenses, and Permits

More information:
- Issues licenses and monitors all childcare centers and providers
- Investigates complaints about unlicensed daycare centers

• Authorizes licensure for pharmacists and pharmacy technicians 
• Accepts and resolves complaints

• Helps with complaint filing and using mediation or arbitration services to resolve an issue 
• Provides education on scams and fraud 
• Maintains a website for consumers to report scams

Provides information on becoming licensed as a daycare provider, either at a center or a private home.

Records, Licenses, and Permits

More information:
- Issues licenses and monitors all childcare centers and providers
- Investigates complaints about unlicensed daycare centers

Aims to eliminate inequity, discrimination, and inequality in the community.

Advocacy

More information:
- Enforces public accommodations and ADA concerns
- Accepts reports of unfair treatment by employer
- Processes complaints against law enforcement
- Enforces local wage laws and investigates complaints, including wage disputes and overtime issues