Oversees the quality of care in healthcare facilities and programs.Quality Assurance/ImprovementMore information: Accepts and investigates relevant complaints and incidents-Monitors hospitals, labs, ambulatory care facilities, long-term care, assisted living programs, adult medical daycare, and services for individuals with developmental disabilities

Offers transportation for individuals with disabilities who cannot use regular public transportation. Mobility/Paratransit More information: Includes curb-to-curb service with lift-equipped buses and mobility vans with wheelchair lifts Serves Baltimore City, Anne Arundel County, and Baltimore County, within 3/4 of a mile of any fixed-route service

Helps Medicaid/ Medical Assistance recipients understand their benefits and access medical care.Medicaid Information/Counseling More information: Resolves concerns related to Medicaid, Managed Care Organization, and the HealthChoice Program The HealthChoice Helpline for Pregnant Women is available to help expectant and new mothers

Helps DHS customers who have a concern, inquiry, or complaint related to TDAP, TCA, OHEP, SNAP, child support, and other services.Complaint ReportingMore information: Accepts reports of suspected welfare fraud Requests for support may be made by phone and online

Provides BG&E utility bill and bulk fuel assistance to residents in need.Utility Bill AssistanceMore information: Bulk fuel assistance for oil, propane, kerosene, and others is available November 1st to March 31st Utility bill assistance limited to every 12 months