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• Handles billing and payment processing
• Calculates and collects capacity fees 
• Administers related contracts

• BGE offers customer service to answer questions about billing, collections, and emergencies 
• Customers with special needs may be eligible for deferred payment plans

• Accepts reports of power outages and electrical emergencies 
• Helps customers who want to apply for budget billing or are having issues with a bill 
• Offers a rebate program on select energy efficient refrigerators, air conditioners, and water heaters 
• Notifies customers about upcoming electrical issues 
• Shares tips to reduce energy usage and conserve resources

• Inspects public water systems, enforces regulations, and responds to complaints on water integrity

• Residents connected to the public system who are experiencing a blockage should call the County before a plumber

• Includes the Smart Energy Savers and Home Performance with Energy Star programs 
• Thermostat Peak Rewards distributes free thermostats to eligible customers 
• Billing credits given to customers that allow air conditioning cycling during peak electricity demand

Provides water service and bill assistance resources. Utility Assistance More information:

• Emergency Services crews respond to utility-related issues
• Assists with billing issues, such as lost bills, change of address, and issues paying bills on time
• Payment plans and leak adjustment for high utility bills may be available
• Evaluates and resolves issues. including sewer backups, dirty/ rust water, water pressure issues, water quality concerns, water leaks, and disruptions in service