Aviation Consumer Protection and Civil Right | United States Department of Transportation
1200 New Jersey Avenue Southeast, Washington, DC 20590
Eligibility
Open to all.
Required documents
None required.
Hours
Monday-Friday 8am-5pm
202-366-4000
Voice·
Main
Application process
Visit website to register
Service area
United States
Other Information
Special Populations
- Open to All
Payment Options
- Free or no-cost care
Investigates complaints made against airlines and tickets agents in regards to passengers' rights. Government Offices and Services
Last assured
08/28/2025
What's Here
Providing organization
United States Department of Transportation
Government agency that processes complaints made against airlines and ticket agents regarding customer rights.